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SHIPPING & RETURNS

 

SHIPPING POLICY

​Effective Date: September 15, 2025

At DUNE SPEC, we work hard to get your order to you quickly and securely. Please review the details of our shipping process below.

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Order Processing

  • Orders are typically processed within 5 business days after payment is received.

  • Custom fabrication orders may require additional lead time. Estimated timelines will be provided at the time of order.

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Shipping Methods & Delivery

  • We ship using trusted carriers such as UPS, FedEx, USPS, and DHL.

  • Delivery times vary depending on the product, availability, and destination. Estimated delivery dates are not guaranteed.

  • Once your order has shipped, you will receive tracking information by email.

  • We currently ship within the contiguous United States (the lower 48 states). If you’re located in Alaska, Hawaii, or outside the U.S., please contact us directly to discuss possible shipping options.

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Shipping Costs

  • Shipping costs are a flat rate of $5 for all orders within the contiguous United States (the lower 48 states).

  • We offer free shipping on orders over $54 within the contiguous U.S.

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Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 30 days with photos of the damage so we can assist with a claim.

  • Once an order has been shipped and tracking shows it has been delivered, Dune Spec is not responsible for lost or stolen packages. Please contact the carrier directly for resolution.

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International Shipping​

  • At this time, we only ship within continental United States (lower 48 states).

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Questions

If you have any questions about shipping or need help with a special delivery request, please contact us at:
Email: dunespec@gmail.com

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RETURNS & Warranty Policy

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Effective Date: September 15, 2025

We want you to be confident in every purchase from DUNE SPEC. Please review our returns and warranty terms below.

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Returns & Exchanges

  • Custom-made products are non-refundable since they are built to the exact specifications provided by the customer.

  • For non-custom products, returns or exchanges may be accepted within 30 days of delivery, provided the item is unused, uninstalled, and in its original packaging.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 30 days of receiving it. We may request photos to verify the issue.

  • Once approved, we will provide a replacement or issue a refund as appropriate.

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Warranty

  • Unless otherwise stated, products are sold as-is without warranties, express or implied, including merchantability or fitness for a particular purpose.

  • Vehicle modifications may affect handling, performance, and compliance with local laws. Customers are responsible for ensuring their vehicle remains safe and legal to operate.

  • Modifications may also void manufacturer or dealership warranties. Please review your vehicle’s warranty terms before installing aftermarket parts.

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How to Request a Return

To start a return or warranty inquiry, please contact us at:
Email: dunespec@gmail.com
Include your order number, product details, and reason for the request.

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