Question 1

How do I schedule a service?

Accepted Answer

Schedule a service by filling out our contact form or emailing us at dunespec@gmail.com.

Question 2

Where do you ship to?

Accepted Answer

We currently ship within the contiguous United States (the lower 48 states). If you’re located in Alaska, Hawaii, or outside the U.S., please contact us directly to discuss possible shipping options.

Question 3

Do you offer returns or exchanges?

Accepted Answer

We accept returns on unused, non-custom items within 30 days of delivery. Custom work is non-refundable. Please see our full return policy for details.

Question 4

Can I get a fully custom design?

Accepted Answer

Yes, reach out through our contact form or email us with your idea. We love bringing unique builds to life.

Question 5

Do you manufacture your products in-house?

Accepted Answer

Yes, we design and fabricate all our parts and accessories in-house using high-quality materials, ensuring they are tested for real-world durability.

Question 6

Is local pickup or installation available?

Accepted Answer

Yes, we offer local pickup and installation. Contact us to check availability in your area.

Question 7

What is the timeline for a custom project?

Accepted Answer

Timelines vary based on project complexity. We’ll provide an estimated turnaround after reviewing your request.

DUNE SPEC

FAQ

Frequently asked questions